Care Select Nursing and Care Agency is the data controller and is referred to in this policy as “we” or “us”.
We take your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.
This policy applies to data we process in relation to:
· visitors to our website;
· people who do business with us or visit our premises; and
· people who we direct market to.
The information we collect about you
When you do business with us we may collect the following personal information from you: name, postal address, email address, telephone number, credit card and/or other payment information. We may also sometimes obtain personal information from third parties, but only where this is lawful to do so.
How we will use the information about you
We gather this information to allow us to process your registration, process any requests you may make and provide the services requested. The relevant information may then be used by us, our agents and sub-contractors to provide you with information about your account with us or any transactions and to communicate with you on any matter relating to your account in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website and services. These statistics will not include information that can be used to identify you.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask for your feedback.
Marketing
We may provide you with information about services or promotions which we think may be of interest to you. However, you can always opt out of receiving direct marketing from us.
We direct market to individuals on our marketing database under the legal basis of legitimate interest. There is also a legitimate interest in individuals receiving such communications so they may be informed of relevant services or opportunities.
However, if at any time you opt out of receiving further marketing communications from us we will not send future communications to you unless you request us to do so. You can opt out by emailing us at office@nursing.careselect.co, calling 07760 127 752, or writing to us at:
Office 28D, Red Hill House, 41 Hope Street, Saltney, Chester, CH4 8BU
On this basis we consider our direct marketing policy is proportionate and compliant with the General Data Protection Regulation (EU) 2016/679.
Legal basis
Use of your personal data is based on legitimate interests, which include:
- servicing customer needs
- promoting and marketing services
- managing accounts and resolving issues
- understanding customer behaviour
- protecting our business and staff
- preventing and detecting crime
- developing and improving our services
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This helps us improve the website and user experience. You can control cookies through your browser settings.
How we protect your information
We take all reasonable steps to safeguard your personal data. However, please note that using the internet is not completely secure and we cannot guarantee the security of data transmitted online.
Overseas transfers
Your information may be transferred outside the European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place.
Access to your information
You have the right to request a copy of the personal information we hold about you. You can do this by contacting us using the details below. Where permitted by law, an administration fee may apply.
We aim to keep your information accurate and up to date. If your details change, please notify us so we can update our records.
Sale of business
If our business is sold or integrated with another business, your data may be shared with advisers and passed to new owners.
Changes to this policy
We regularly review our privacy policy and will update this page where necessary.
How to contact us
If you have any questions or feedback about this policy, please contact us:
- Email: office@nursing.careselect.co
- Phone: 07760 127 752
- Address: Office 28D, Red Hill House, 41 Hope Street, Saltney, Chester, CH4 8BU
Links to other websites
Our website may contain links to other websites. This privacy policy only applies to our website, so please check the policies of any other sites you visit.